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Quality and Safety ManagementIn order to evaluate the current state of health care and make effective and important improvements in patient quality and safety, it is critical to identify meaningful performance measures. It is important that these measures can be applied in the same way in similar health care institutions, wherever they are. As noted in your course text, there are three types of performance measures used to evaluate health care: structure, process, and outcome. In this discussion, you create and evaluate effective measures and apply them to the case study you identified in Week 1.To prepare for this Discussion:Review the Learning Resources, specifically Chapters 3 and 4 in your Course Text, Introduction to Healthcare Quality Management, to find examples related to performance measures and how to present the data collected.Post a brief description of three different performance measures you would create (one each for structure, process, and outcome) that could be applied to the case study you identified in Week 1. Then, indicate the types of data you would need to collect to support the measures and how you would analyze and present that data. Finally, identify improvements you expect might result from your analysis.Support your work with specific citations from this week’s Learning Resources and/or additional sources, as appropriate. Your citations must be in APA format.
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Quality and Safety Assessments
In order for any business to evaluate and improve its performance, it must have clear, measurable
outcomes to use for assessment. Similarly, in order to effectively compare the performances of
institutions performing the same service within an industry, the same outcomes must be used for
assessment. These are often called performance measures and provide a way to compare
different companies against one another when they are working toward the same goals. In health
care, assessments are particularly important for both the individual patient (consumer) and the
institution (provider).
This week, you consider and create effective performance measures to improve health care and
patient safety outcomes. You apply them to the case study you identified in Week 1.
Learning Objectives
By the end of this week, students will:
Create effective performance measures that can be applied to improve the quality of care and
safety in different health care settings
Distinguish between structural, process, and outcome measures for evaluating performance
Analyze the challenges in developing tools for measuring and evaluating performance in health
care
Photo Credit: [ONOKY – Eric Audras]/[Brand X Pictures]/Getty Images
Learning Resources
This page contains the Learning Resources for this week. Be sure to scroll down the page to see
all of this week’s assigned Learning Resources.
Required Readings
Introduction to healthcare quality management
Chapter 3, “Measuring Performance”
Chapter 4, “Evaluating Performance”
Friesner, D., Neufelder, D., Raisor, J., & Bozman, C. (2009, Winter). How to improve patient
satisfaction when patients are already satisfied: A continuous process-improvement approach.
Hospital Topics, 87 (1), 24-40
Ilminen, G. (2003). Improving healthcare quality measurement. Quality Progress, 36(12), 62-66.
https://search-proquest-com.ezp.waldenulibrary.org/docview/214758419?accountid=14872
Discussion: Quality and Safety Management
In order to evaluate the current state of health care and make effective and important
improvements in patient quality and safety, it is critical to identify meaningful performance
measures. It is important that these measures can be applied in the same way in similar health
care institutions, wherever they are. As noted in your course text, there are three types of
performance measures used to evaluate health care: structure, process, and outcome. In this
discussion, you create and evaluate effective measures and apply them to the case study you
identified in Week 1.
To prepare for this Discussion:
Review the Learning Resources, specifically Chapters 3 and 4 in your Course Text, Introduction
to Healthcare Quality Management, to find examples related to performance measures and how
to present the data collected.
By Day 4
Post a brief description of three different performance measures you would create (one each for
structure, process, and outcome) that could be applied to the case study you identified in Week 1.
Then, indicate the types of data you would need to collect to support the measures and how you
would analyze and present that data. Finally, identify improvements you expect might result
from your analysis.
Support your work with specific citations from this week’s Learning Resources and/or additional
sources, as appropriate. Your citations must be in APA format.

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