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1 Assignment: Discuss the ways in which Wi-Fi is being used to support mobile computing and m-commerce. Describe the ways in which Wi-Fi is affecting the use of cellular phones for m-commerce. please provide concrete examples.2 Opening Case The Lion King Continues Its Box Office Dominance from Chapter 11 and answers the questions at the end of the case study in detail. Your answers will be judged based on the following criteria: + Identification of the Main Issues/ Problems + Analysis of the Issues + Well documented, reasoned and pedagogically appropriate answers/solutions + All questions detailed answers
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CHAPTER 11
1. Transaction Processing Systems
2. Functional Area Information Systems
3. Enterprise Resource Planning (ERP)
Systems
4. ERP Support for Business Processes
1. Explain the purpose of transaction
processing systems.
2. Explain the types of support that
information systems can provide for
each functional area of the
organization.
3. Identify advantages and drawbacks to
businesses implementing an
enterprise resource planning system.
4. Describe the three main business
processes supported by ERP systems.
Opening Case
• The Lion King Continues Its Box
Office Dominance
1. Why are yield management systems so
important to the producers of Broadway
shows? (Hint: What is the value of an unsold
seat once the curtain goes up?)
2. Describe potential disadvantages of Disney’s
yield management system.
11.1 Transaction Processing
Systems
• Transaction
• Transaction Processing System
(TPS)
• Batch Processing
• Online Transaction Processing
(OLTP)
Figure 11.1: How TPS
Manage Data
11.2 Functional Area
Information Systems
• IS for Accounting and Finance
• IS for Marketing
• IS for Production/Operations
Management
• IS for Human Resource
Management
• Reports
IS for Accounting and
Finance




Financial Planning and Budgeting
Managing Financial Transactions
Investment Management
Control and Auditing
Financial Planning and
Budgeting
• Financial and economic forecasting
• Budgeting
Managing Financial
Transactions




Global stock exchanges
Managing multiple currencies
Virtual close
Expense management automation
(EMA)
Control and Auditing
• Budgetary control
• Auditing
• Financial ratio analysis
IS for Production/Operations
Management (POM)
• In-House Logistics and Materials
Management
• Inventory Management
• Quality Control
• Planning Production and Operations
Management
• Computer-Integrated Manufacturing
• Product Lifecycle Management
IS for Human Resource
Management
• Recruitment
• Human Resources Development
• Human Resources Planning and
Management
Three Areas of IT support in
HR Planning and Management
1. Payroll and employees’ records
2. Benefits administration
3. Employee relationship
management
Figure 11.2: Systems
supporting functional Areas
Reports
• Routine Reports
• Ad-hoc (On-Demand) Reports
– Drill-down reports
– Key indicator reports
– Comparative reports
– Exception reports
Monthly Sales Report
11.3 Enterprise Resource
Planning (ERP) Systems
• ERP II Systems
• Benefits and Limitations of ERP
Systems
• Implementing ERP Systems
• Enterprise Application Integration
ABOUT BUSINESS 11.1
• The Army Transitions from Legacy
Systems to Enterprise Resource
Planning Tools
1. Why do you think the U.S. Army’s legacy
systems were not as useful today as they
were when they were developed?
2. How does this military example parallel
large businesses like Sears and Walmart
that have had to maintain their own legacy
systems?
Core ERP Modules
ERP II
SYSTEM
Manufacturing
Accounting
and Financial
Module
& Production
Module
Human
Resources
Module
Suppliers
Customers
Supply Chain
Management
Module
ERP
Customer
Relationship
Management
Module
Platform &
Database
Business
Intelligence
Module
E-Business
Module
Extended ERP Modules
ERP Systems: Benefits
• Organizational Flexibility and Agility
• Decision Support
• Quality and Efficiency
ERP Systems: Limitations
• Business Processes Predefined by
Best Practices
• Difficult to Implement
• Potential for Failure
Major Causes of ERP
Implementation Failure
• Failure to involve affected
employees in planning and
development
• Attempting too much too fast
• Insufficient training
• Failure to perform proper data
conversion and testing
Implementing ERP Systems
• On-Premise ERP Implementation
• Software-as-a-Service (SaaS) ERP
Implementation
On-Premise ERP
Implementation
• Vanilla Approach
• Custom Approach
• Best of Breed Approach
11.4 ERP Support for
Business Processes
• The Procurement, Fulfillment, and
Production Processes
• Interorganizational Processes: ERP
with SCM and CRM
The Procurement, Fulfillment,
and Production Processes
• Procurement Process
• Order Fulfillment Process
• Production Process
Figure 11.4: Departments &
Documents Flow in Procurement
Figure 11.5: Departments &
Documents Flow in Fulfillment
Figure 11.6: Departments &
Documents Flow in Production
Figure 11.7: Integrated
Processes with ERP Systems
Interorganizational Processes:
ERP with SCM and CRM
• Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Systems
• Enterprise Resource Planning (ERP)
Customer Relationship Management
(CRM) Systems

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