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Running head: CALL ERRORS
1
Call Errors
Your name
Institution
Running head: CALL ERRORS
2
Call Errors
Probabilities present the best alternative that decision makers need to settle upon by
evaluating the probability results. Probabilities can either be conditioned probability or random
probability whereby for the case of random probability, the occurrence of an event does not
affect the occurrence of another event. For the case of Conditioned probability, the occurrence of
one event dictates the results of the other.
The information collected provided the control value of 100, implying that the relative
frequency is 1. the relative frequency of the right call quality is 0.85. the relative frequency of
inaccurate call quality is 0.15. the relative frequency of check scope of strategy is 0.24. the
relative frequency of update address is 0.20. the relative frequency of file a claim is 0.14. the
relative frequency of update Information is 0.06. the relative frequency of update policy is 0.05.
the relative frequency of cancel policy is 0.04.
The mean, middle, mode, difference, standard deviation, and range can without much of a
stretch measure by figuring in exceed expectations. The mean is 11.07, the middle is 10.63, the
mode is 12, the difference is 11.37, the standard deviation is 3.38, and the range is 14.25. The
likelihood of either SAV error or AM shift is P= (likelihood of SAV) + (likelihood of AM) (likelihood of SAV Error and AM) 32/150+65/150-20/150=0.58. CLM error and AM shift is
19/150=0.1267 while P(CLM error)=0.1267/0.5=0.2533. From the above results, I recommend
considering the SAV Error or AM move, since they have the greatest likelihood. The move does
make a difference.
Running head: CALL ERRORS
3
Reference
Rukmangadachari, E. (2012). Probability and Statistics. Place of Publication not Identified:
Pearson Education India.
Answers:
1. the relative frequency of right call quality is 0.85. the relative frequency of inaccurate
call quality is 0.15. the relative frequency of check scope of strategy is 0.24. the relative
frequency of update address is 0.20. the relative frequency of file a claim is 0.14. the
relative frequency of update Information is 0.06. the relative frequency of update policy
is 0.05. the relative frequency of cancel policy is 0.04.
2. The mean is 11.07, the middle is 10.63, the mode is 12, the difference is 11.37, the
standard deviation is 3.38, and the range is 14.25.
3. CLM error and AM shift = 19/150=0.1267; COV error and PM shift = 28/150=0.1867; SAV
error or AM shift = 32/150+65/150-20/150=0.58; P(CLM error)=0.1267/0.5=0.2533.

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